• COBIT® Training Course – 10 Days

  • Gain comprehensive knowledge of COBIT® framework
  • Understand how to align IT goals with overall business objectives
  • Learn to effectively manage and govern IT processes and functions

• ITIL® Training Course – 10 Days

  • Master the best practices of IT service management
  • Acquire skills to enhance IT operations and service delivery
  • Understand how to improve customer satisfaction and reduce costs through ITIL®

Module 1: Introduction to ITIL®

• Overview of ITIL® Framework
• Evolution and Importance
• Key Concepts and Terminologies
• Benefits of Adopting ITIL®

Module 2: ITIL® Service Lifecycle

• Introduction to Service Lifecycle Phases
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement (CSI)

Module 3: Service Strategy

• Strategy Management for IT Services
• Service Portfolio Management
• Financial Management for IT Services
• Demand Management

Module 4: Service Design

• Service Design Principles
• Service Catalog Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management

Module 5: Service Transition

• Introduction to Service Transition
• Change Management
• Service Asset and Configuration Management (SACM)
• Release and Deployment Management
• Transition Planning and Support

Module 6: Service Operation

• Introduction to Service Operation
• Incident Management
• Problem Management
• Event Management
• Request Fulfillment
• Access Management

Module 7: Continual Service Improvement (CSI)

• Introduction to Continual Service Improvement
• CSI Principles and Objectives
• CSI Approach and Activities
• Seven-Step Improvement Process

Module 8: ITIL® Roles and Responsibilities

• Service Owner
• Process Owner
• Process Manager
• Service Desk Analyst
• Change Manager
• Incident Manager
• Problem Manager
• Configuration Manager
• ITIL® Practitioner

Module 9: ITIL® Practices and Processes

• Overview of ITIL® Processes
• Incident Management Process
• Problem Management Process
• Change Management Process
• Service Level Management Process
• Continual Service Improvement Process
• Service Desk Practices

Module 10: ITIL® Implementation and Adoption

• Implementing ITIL® Best Practices
• Assessing Organizational Readiness
• Creating a Service Improvement Plan (SIP)
• Managing Organizational Change
• Measuring and Reporting on ITIL® Success

Module 11: ITIL® Certification Path and Exam Preparation

• Understanding the ITIL® Certification Levels (Foundation, Practitioner, Intermediate, Expert)
• Overview of ITIL® Certification Exams
• Exam Preparation Strategies and Tips
• Practice Questions and Quizzes

Module 12: ITIL® and IT Service Management (ITSM) Tools

• Introduction to ITSM Tools
• Service Desk Tools (ServiceNow, BMC Remedy)
• IT Service Management Suites
• Configuration Management Databases (CMDB)

Module 13: ITIL® in Practice: Workshops and Hands-on Exercises

• Case Studies and Scenarios
• Process Simulation Exercises
• Role-Playing Scenarios
• Process Improvement Projects

Module 14: Capstone Project

• Real-world ITIL® implementation project
• Application of learned concepts
• Presentation and Documentation

• ISO/IEC 27002 Training Course – 10 Days

• Learn the principles and practices of information security management
• • Understand risk management and control objectives for information and related technology
  • Gain expertise in implementing and maintaining security measures based on ISO/IEC 27002

Module 1: Introduction to ISO/IEC 27002

• Overview of ISO/IEC 27002 Standard
• Importance and Purpose
• Relationship with ISO/IEC 27001
• Key Concepts and Terminologies

Module 2: Information Security Management System (ISMS)

• Introduction to ISMS
• Principles of ISMS
• Frameworks and Standards (ISO/IEC 27001, ISO/IEC 27003)
• ISMS Components and Implementation

Module 3: ISO/IEC 27002 Control Objectives and Controls

• Understanding Control Objectives
• Overview of Control Categories
• Detailed Examination of Control Objectives and Controls

Module 4: Information Security Policies and Procedures

• Development of Information Security Policies
• Documentation and Communication of Policies
• Implementation of Security Procedures

Module 5: Information Asset Management

• Asset Identification and Classification
• Asset Ownership and Accountability
• Asset Handling and Disposal

Module 6: Human Resource Security

• Personnel Security Policies and Procedures
• Roles and Responsibilities
• Employee Awareness and Training

Module 7: Access Control

• Access Control Policies and Procedures
• User Access Management
• Privilege Management
• Remote Access Control

Module 8: Cryptography

• Introduction to Cryptography
• Cryptographic Techniques and Mechanisms
• Key Management

Module 9: Physical and Environmental Security

• Physical Security Policies and Procedures
• Secure Areas and Perimeter Protection
• Equipment Security
• Secure Disposal of Media

Module 10: Operations Security

• Operational Procedures and Responsibilities
• Malware Protection
• Backup and Restoration
• Logging and Monitoring

Module 11: Communications Security

• Network Security Controls
• Secure Network Architecture
• Secure Transmission of Information
• Email and Internet Usage Policies

Module 12: System Acquisition, Development, and Maintenance

• Security Requirements for System Acquisition
• Secure Development Practices
• Security Testing and Evaluation
• Secure System Maintenance

Module 13: Supplier Relationships

• Supplier Selection and Management
• Information Security in Supplier Agreements
• Monitoring and Review of Supplier Performance

Module 14: Information Security Incident Management

• Incident Management Policy and Procedures
• Incident Detection and Reporting
• Incident Response and Recovery

Module 15: Information Security Monitoring and Measurement

• Monitoring and Measurement of Information Security Performance
• Compliance Monitoring
• Security Metrics and Reporting

Module 16: Information Security Auditing and Review

• Internal and External Information Security Audits
• Compliance Audits
• Management Review of Information Security

Module 17: ISO/IEC 27002 Certification and Audit Process

• Understanding ISO/IEC 27002 Certification
• Audit Process Overview
• Preparation for ISO/IEC 27002 Certification Audit

Module 18: ISO/IEC 27002 Case Studies and Best Practices

• Real-world Case Studies
• Best Practices in Implementing ISO/IEC 27002
• Lessons Learned from Successful Implementations

Module 19: Capstone Project

• Real-world ISO/IEC 27002 implementation project
• Application of learned concepts
• Presentation and Documentation

• eTOM Training Course – 10 Days

• Learn the Telecommunication Operations Map (eTOM) framework
• Understand how to optimize business processes in the telecom industry
• Gain knowledge to enhance service delivery and operational efficiency in telecom organizations

Module 1: Introduction to eTOM

• Overview of eTOM Framework
• Evolution and Importance
• Key Concepts and Terminologies
• Benefits of Adopting eTOM

Module 2: eTOM Process Framework

• Structure of eTOM Framework
• eTOM Process Areas
• Hierarchical Levels of Processes
• Process Decomposition and Interactions

Module 3: Strategy, Infrastructure, and Product Lifecycle

• Strategy and Planning Processes
• Infrastructure Lifecycle Management
• Product Lifecycle Management
• Enterprise Architecture Frameworks

Module 4: Service Development and Management

• Service Development Processes
• Service Fulfillment and Assurance Processes
• Service Quality Management
• Service Level Agreements (SLAs) and Service Level Management (SLM)

Module 5: Resource Development and Management

• Resource Development Processes
• Resource Fulfillment and Assurance Processes
• Network Operations and Management
• Resource Capacity Management

Module 6: Customer Relationship Management (CRM)

• CRM Processes
• Customer Ordering and Billing
• Customer Care and Support
• Customer Experience Management

Module 7: Supplier/Partner Relationship Management (SPRM)

• SPRM Processes
• Supplier and Partner Selection
• Contract Management
• Performance Management

Module 8: Service Delivery Management

• Service Delivery Processes
• Service Activation and Configuration
• Incident and Problem Management
• Change and Release Management

Module 9: Security, Risk, and Business Continuity Management

• Information Security Management
• Risk Management
• Business Continuity Management
• Compliance and Regulatory Requirements

Module 10: Performance and Asset Management

• Performance Management Processes
• Asset Lifecycle Management
• Performance Measurement and Reporting
• Asset Optimization

Module 11: Governance and Organization Management

• Governance Frameworks
• Organizational Structure and Responsibilities
• IT Governance and Compliance
• Process Improvement and Maturity Assessment

Module 12: eTOM Certification Path and Exam Preparation

• Overview of eTOM Certification Levels
• Exam Format and Structure
• Exam Preparation Strategies and Tips
• Practice Questions and Quizzes

Module 13: eTOM in Practice: Workshops and Hands-on Exercises

• Case Studies and Scenarios
• Process Simulation Exercises
• Role-Playing Scenarios
• eTOM Implementation Projects

Module 14: Capstone Project

• Real-world eTOM implementation project
• Application of learned concepts
• Presentation and Documentation

Benefit and Outcome for “CobiT®, ITIL® and ISO/IEC 27002, eToM Training Courses”

Benefits:

• Enhanced Skills: Gain in-depth knowledge and skills in CobiT®, ITIL®, ISO/IEC 27002, and eToM frameworks.
• Industry Recognition: Acquire certifications that are globally recognized and valued in the IT industry.
• Improved Services: Learn to align IT services with business goals, resulting in enhanced service delivery.
• Risk Management: Understand and implement best practices for managing IT-related risks and compliance with regulations.
• Operational Efficiency: Improve operational efficiency through standardized processes and procedures.
• Career Advancement: Open doors to new career opportunities and advancement within the IT industry.

Outcomes:

• Certifications: Obtain official certifications in CobiT®, ITIL®, and ISO/IEC 27002.
• Improved Processes: Implement best practices from the training to streamline IT processes and improve overall performance.
• Risk Mitigation: Develop strategies to identify and mitigate IT-related risks, ensuring a secure and compliant IT environment.
• Service Alignment: Align IT services with business objectives to improve overall service delivery and customer satisfaction.
• Professional Growth: Enhance your professional profile and increase your market value with specialized knowledge and certifications.

Invest in your career with CobiT®, ITIL®, and ISO/IEC 27002, eToM training courses to gain expertise, industry recognition, and improved IT service delivery and compliance.